How do I change/reset a user's password?

Only Admin users are able to set/reset a user's password. Cresta recommends using a long password (minimum 8 characters) that contains uppercase and lowercase letters, numbers, and special characters.


Resetting passwords

1. Navigate to Director using your customer namespace URL. Example URL:


2. Log in using SSO (if the option is available to you) or the username/password created by a Cresta Admin on your team



3. In "User Management" under the Admin section, click "Edit" on the specific User



5. Set/Reset the password using the "Password" field  Click "Done"


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