How to contact Cresta Support from within Director

Cresta users with at least Manager-level permissions can create a support ticket from Director.

  • Log into Cresta Director. Need help? View the support article here.
  • Select Support from the Director menu.
  • The Cresta Support widget will open and provide you with some recommended articles.
  • To create a support ticket, select Get in touch.
  • Next, select Leave a message.
  • Select Report an Issue:

report an issue.gif

  • Now, provide the following details: 
    • Requester details: Enter your name and email address (this is where you’ll receive responses from our team).
    • Product: Choose the appropriate Cresta product you are experiencing issues with. Select either Chat, Voice, Director, or Chatbot.
    • Subject: Please provide a brief of the issue.
    • Ticket Priority: Please select the appropriate severity of the issue you're reporting. Select either P0, P1, P2, or P3 to help describe the level of impact. 
    • Impact: How widespread is the issue? Choose from single, multiple, all users
    • Description: Please include as many details as possible, such as replication steps, usernames, chat/call IDs, timestamps, etc.
    • Attachments: Screenshots and videos are extremely helpful for providing additional and clear context!
  • Finally, select Send.

Learn more:

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.

Articles in this section

Our helpline hours
6:00am - 6:00pm PST Monday to Friday
Contacting support
How to contact Cresta Support from within Director
Follow us on LinkedIn
Get the latest news and updates first