How to contact Cresta Support from within Director

Cresta users with at least Manager-level permissions can create a support ticket from Director.

• Log into Cresta Director. Need help? View the support article here.
• Select Support from the Director menu.
• The Cresta Support widget will open and provide you with some recommended articles.
• To create a support ticket, select Get in touch.
• Next, select Leave a message.
• Select Report an Issue:

• Now, provide the following details: 
  • Requester details: Enter your name and email address (this is where you’ll receive responses from our team).
  • Product: Choose the appropriate Cresta product you are experiencing issues with. Select either Chat, Voice, Director, or Chatbot.
  • Subject: Please provide a brief of the issue.
  • Ticket Priority: Please select the appropriate severity of the issue you're reporting. Select either P0, P1, P2, or P3 to help describe the level of impact. 
  • Impact: How widespread is the issue? Choose from single, multiple, all users
  • Description: Please include as many details as possible, such as replication steps, usernames, chat/call IDs, timestamps, etc.
  • Attachments: Screenshots and videos are extremely helpful for providing additional and clear context!
• Finally, select Send.

Learn more:

• How do I view, track, and update my support requests?