Create a support ticket in Cresta Director

Cresta users with Manager-level permissions or higher can create support tickets directly from Director.

Steps to submit a ticket

1. Log in to Cresta Director.
2. From the Director menu, select Support. The Cresta Support widget will open with recommended articles.
3. Click Get in touch, then select Leave a message.
4. Choose Report an issue.
5. Fill in the required details:
   • Requester details: Your name and email address (you’ll receive responses here).
   • Product: Select the product affected (Chat, Voice, Director, or Chatbot).
   • Subject: Enter a summary of the issue.
   • Ticket priority: Choose the severity level (P0, P1, P2, or P3).
   • Impact: Select whether the issue affects a single user, multiple users, or all users.
   • Description: Provide detailed information, including steps to reproduce, usernames, chat/call IDs, and timestamps.
   • Attachments: Add relevant screenshots or videos to give more context.
6. Click Send to submit the ticket.